Comprehensive AMC services to a leading IT OEM
Indovision collaborated with a large government-run Courier and Logistic company facing challenges with a 12K+ endpoint install base across India. The project aimed to address large-scale fault rates and associated RMA issues affecting operations.
Client Challenges
- Large-scale fault rate causing increased RMA issues.
- Difficulty in efficiently collecting faulty equipment from various sites.
Solution Provided by Indovision
- Implemented AMC services for out-of-warranty equipment with stocked spare parts.
- Established a Repair Center in Mumbai capable of handling 40-50% of faulty equipment.
- Introduced last-mile Reverse Logistics services on a pan-India basis.
- Appointed a dedicated project manager for streamlined operations.
- Implemented a comprehensive dashboard for real-time monitoring.
Key Responsibilities
RMA Resolution with AMC Services
Indovision's role in mitigating RMA issues through the introduction of AMC services.
Efficient Fault Resolution at Repair Center
Indovision's initiative in establishing and managing the Repair Center to address faulty equipment.
Nationwide Reverse Logistics Management
Indovision's responsibility for last-mile reverse logistics across India.
Dedicated Project Management for Seamless Coordination
The crucial role of a dedicated project manager in overseeing and coordinating the entire process.
Real-time Monitoring with Comprehensive Dashboard
Indovision's use of a full dashboard for real-time monitoring, enhancing overall operational efficiency.
Key Success Factors
Enhancing Reliability: AMC and Spare Parts Success
Implementation of AMC services and strategic spare parts stocking. Resulted in a reduction of Return Merchandise Authorization (RMA) issues.
Mumbai Repair Center: Resolving Equipment Issues Effectively
Establishment of a Repair Center in Mumbai. Successfully addressed a substantial percentage of faulty equipment.
Streamlining Reverse Logistics: Nationwide Efficiency with Dedicated Management
Introduction of last-mile Reverse Logistics services. Managed by a dedicated project manager for efficient nationwide pick-ups.
Elevating Operations: The Impact of a Comprehensive Dashboard
Implementation of a comprehensive dashboard. Significantly improved operational visibility and overall effectiveness.
Outcome
The training initiative empowered the Indian Defence Forces with advanced knowledge and skills in the specified technologies. Personnel gained proficiency in the use and management of critical systems, contributing to enhanced operational efficiency and strategic capabilities.
