Company Payroll: Indovision Services Pvt Ltd
Position: Network Engineer
Client : Vodafone idea
Location : SBI BKC branch Mumbai
Qualification : BE
Work Experience: 2-5 yrs. in the Telecom industry
- Responsible for maintaining uptime of MPLS links
- Daily maintenance and reporting of all links.
- Responsible for links churn due to technical issue
- Periodic review with customer for discussion on major issue
- To handle the technical support for ILL & P2P links
- Responsible for Fast resolution of customer complaints in given MTTR.
- Fast resolution of daily fault tickets in coordination with NOC team/TAC team
- Investigating faults in the network and arrange resolution within SLA to customer.
- Provide support to Field team to arrange early closure.
- Responsible for reducing customer end issue
- Responsible for testing of new links post-delivery.
- Change management on requirement basis.
- Coordination for bill submission.
- Payment collection as per the TAT
- PO & document collection
- Feasibility coordination & necessary permissions