Position Details: Fault Management Engineer - VAS

Description:

Job Description

• Network Monitoring for Alarms in Huawei Network NMS

• VAS - SMSC MMSC, Bulk Message Server BMS, USSD, OTA(Over the Air), Messaging Gateway Server, CRBT, VMS Voice Mail Server, Miss call alert node level alarm monitoring and troubleshooting

• Hand on experience in below mentioned VAS nodes

1. SMSC 2. MMSC 3. MissU – Miss call Alert 4. BMS - Bulk Message Server 5. CMS 6. VOM – Voice Mail Server 7. OTA – Over the Air activation 8. Collectcall and USSD 9. DOB (Handled by SLA) 10. RBT – (Handled by the Huawei) 11. BULKMAN

• Reacting at the right time to the service affecting issues

• Manages/Uses the Alarm Management processes and tools to detect, Assign the problems in line with Operator/other SLA’s and internal OLA’s

• Opening trouble tickets from network alarms or external fault reports, escalating trouble tickets, both technical and management.

• Liaises with Customer Care organisations regarding Network outages

• Supports end-end support, coordination and control of assigned Trouble Tickets • Supports Major service outage investigations and follow up

• Ensures planned outages are carried out/rolled back in maintenance window

• Ensures Operator Customer Care is fully updated for service affecting outages

• Alarm Monitoring, Fault Localization/Correction/Verification*

• Corrective Maintenance (centralized routines) *

• Liaises with subcontractors and 3rd parties to resolve faults

• Liaises with other service providers regarding network outages

• Should be open to work in night shifts (24/7 support)

• Engineer should be ready to provide emergency support during out of office hours

Processes & Tools

• ITIL Foundation recommended

• Knowledge of processes (e.g.: incident restoration, network change management, network optimization process, incident and problem management) preferred.

• Knowledge of tools: BMC REMEDY/ITSM, NetCool, CANVAS Converged Service Platform, Seibel other platform tools preferred. Keyskills:

• Good Communication and inter personal Skills

• Experience in Operations and preferably Managed Services

• Analytical Skills.

• Process Orientation , Time Management

Software Skill

• SQL and Oracle databases (preferably DBA) • Visual basic, MS Acces, Microsoft office

Technology Huawei – Ericsson – Cisco – VAS (SMSC , MMSC, CRBT, etc.)

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