Position Details: Pre Sales & Customer Support Manager
Profile: Pre Sales & Customer Support Manager
Client: Alpha Bridge Technologies
Location: Delhi/ Mumbai
Website: Alphabridge OEM
- You will be responsible for pre-sale and customer support in the area of IP or GPON network products in order to improve customer satisfaction.
2. Pre-Sale Support Activities :
- Participation in workshops with clients and partners on technical aspects.
- Technical support for tenders.
- Provide a solution to possible anomalies that may occur during detection or calls for tenders.
- product testing like TEC, MTCTE, Certification testing etc
- Support Account Manager, Sales Team
3. Customer Support Activities :
- Responsible for handling IP technical problems in running projects and devices under maintenance, achieving customer acceptance / satisfaction through high performance and quality of services.
- Responsible for assurance of customer agreed technical standards both for projects & customer support services.
- Responsible for supporting SPM and have a good technical interaction with customer, good Customer Relationship with peers in Customer department
- Responsible for establish a maintenance routine and able to timely handle customer technical problem, product related changes, product issues and correction releases
- Support training for customers, subcontractors and partners
- Products/ Technical Knowledge update through self-learning techniques, to meet upcoming service requirements