Position Details: Pre Sales & Customer Support Manager

Description:

Profile: Pre Sales & Customer Support Manager

Client: Alpha Bridge Technologies

Location: Delhi/ Mumbai

Website: Alphabridge OEM

Job Description:

1. You will be responsible for pre-sale and customer support in the area of IP or GPON  network products in order to improve customer satisfaction.

2. Pre-Sale Support Activities :

• Participation in workshops with clients and partners on technical aspects.
• Technical support for tenders.
• Provide a solution to possible anomalies that may occur during detection or calls for tenders.
• product testing like TEC, MTCTE, Certification testing  etc
• Support  Account Manager, Sales Team

3. Customer Support Activities :

• Responsible for handling IP technical problems in running projects and devices under maintenance, achieving customer acceptance / satisfaction through high performance and quality of services.
• Responsible for assurance of customer agreed technical standards both for projects & customer support services.
• Responsible for supporting SPM and have a good technical interaction with customer, good Customer Relationship with peers in Customer department
• Responsible for establish a maintenance routine and able to timely handle customer technical problem, product related changes, product issues and correction releases
• Support training for customers, subcontractors and partners
• Products/ Technical Knowledge update through self-learning techniques, to meet upcoming service requirements

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