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Position Details: ServiceNow Business Analyst

Location: Bandra, Mumbai, Maharashtra
Openings: 1
Salary Range:


Profile ServiceNow Business Analyst

Location Bandra Mumbai 

Experience 3-6 years 
Job Description 

• Able to lead the transformation of IT Service Management processes by ensuring adherence of the IT teams include enterprise policies, standards, processes, procedures, and guidelines • Able to maintain consistent execution of the process, establishment of new governance metrics, Key Performance Indicators (KPI) / Critical Success Factors (CSF), and reporting • Proactively analyze and dive deep areas impacting processes and key metrics • Develop performance metrics to assist with driving business results • Gathering information from multiple sources and critically evaluating it, disseminating high-level information into details and distinguishing user requests from their true needs • Interpreting business needs of customers and translating them into the application and operational requirement with the help of strong analytical and product management skills • Provide expertise on technical questions related to development on of ServiceNow • Has basic ServiceNow Admin or Development experience • Provides mentoring and guidance for ServiceNow System Administrators • Liaising between technology teams, support teams and business units • Serving as a channel between the internal-external customers and the software development team through which requirements flow • Recommend best practices for configuration of ServiceNow Duties • Identifying, defining, and documenting business needs and objectives, current operational procedures, problems, input and output requirements • Analysing the practicability of and developing requirements for new systems and upgradations to existing systems • Ensure accurate reports are developed in ServiceNow • Manage ServiceNow HI Tickets, all Major / Minor Upgrades & patches • Participating in user acceptance testing and undertaking the functionality testing of new system • Maintain and update documents such as policies, procedures, FAQs, user manuals etc. • Develop a training curriculum and conducting formal training sessions covering assigned systems module

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