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Position Details: CMDB Remedy BMC & TSOM BMC

Location: New Delhi, Delhi
Openings: 1
Salary Range:


Job Title: UNMS Support Engineer

Location: New Delhi

Client: Sterlite Technologies Limited

Payroll: Indovision Services Private Limited

Experiences: 3+ years

Employment Duration: 36 Months

Key Skills: CMDB, Remedy BMC, TSOM BMC

Job Description:

  1. TSOM (True Sight Operations Manager)
  • New Dashboard with combine Event and Performance Metrics (Creating Custom Dashboard).
  • Build Monitoring deployment Package (Agent + KM).
  • Configure and enabled Monitoring policy.
  1. BMC Remedy
  • Demonstration of Incident Lifecycle - Opening a ticket, severity/priority assignment, queue assignment , ticket updates, SLA count, holding ticket clock, closure of ticket, feedback etc.
  • Demonstration of Change Lifecycle - Opening Change Ticket, Relation with Incident, severity/priority, queue assignment, ticket approvals from CAB & other approvers, change notifications , ticket status change, ticket closure, customer communication etc.
  • Demonstration of Problem Ticket Lifecycle - Understanding of Problem Management, RCA, Ticket opening and correlation with incident, RCA analysis, ticket update and ticket closure with appropriate RCA conclusion and communication.
  • Configuration Management, CMDB Update Cycle and tracking.
  • Demonstration of ITSM Smart Reporting – dashboard, story boards, stories, console, reports, roles, users.

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