Position Details: OSS Engineer -L4 (TeMIP )

Description:

Job Description (JD)- OSS Engineer -L4  (TeMIP )

Education and Experience Required:

• 5 to 8   years of professional experience in telecom/IT operations.
• Bachelor of Science or equivalent degree in Computer Science, Electronics, Telecommunications, or related field.

Mandatory Skills:

TeMIP

• Working knowledge of TeMIP for fault and event management.
• Basics of Linux: command-line proficiency, system navigation, basic scripting (shell/awk/sed).
• Strong understanding of telecom OSS and alarm flow from EMS (Element Management System) to NMS.
• Familiarity with fault management processes and alarm correlation mechanisms.
• Ability to perform routine system health checks, including TeMIP process and service monitoring.
• Capable of conducting first-level analysis on faults/incidents reported.
• Basic understanding of:
  • Alarm enrichment
  • Resync functionality
  • TeMIP filters and rules
• Regular reporting and escalation of recurring or critical issues to L3 support and tracking to closure.
• Performing trap testing, collecting TCP logs, and analyzing logs for diagnostics.
• Handling P2/P3/P4 customer incidents, adhering to defined SLAs.
• Willingness and ability to work in rotational shifts (24/7 support environment).
• Preparation and documentation of known issues, workarounds, and SOPs for future reference.
• SSL Certificate Renewal: Responsible for tracking and renewing expiring SSL certificates used within the TeMIP environment; coordinating with security teams and ensuring minimal disruption during renewal activities.
• Application Upgrade Support: Assist in TeMIP version upgrades by performing pre-upgrade validations, supporting deployment activities, and conducting post-upgrade checks to ensure service continuity and functionality.
• Hands-on experience with TeMIP low-level filters such as Corrective Filter, Tap Filter, Transient Filter, Threshold Filter, Heap Filter, and Toggling Filter for effective alarm management, suppression, and refinement based on operational needs.
• Knowledge of Alarm Beautifier for enhancing alarm readability by applying formatting rules, enriching alarm messages, and improving the operator’s ability to quickly identify and respond to critical issues.

UCA

• Hands-on with UCA platform for alarm correlation and fault data aggregation.
• Ability to start/stop Valuepack services, collect logs, and analyze log outputs for troubleshooting.
• Performing checks on missing alarms, Root Cause Analysis (RCA), and Trouble Ticket (TT) issues.
• Good understanding of alarm deduplication, suppression, and rule-based correlation.

OpenNMS / UTM / UOC / EDB / SAP BO

• Assist in the configuration of new devices in OpenNMS, MIB Loading, ensuring proper data flow and correlation.
• Investigate and resolve L2-level issues related to device discovery, event generation, data collection, and SNMP polling. Escalate unresolved or critical issues to L3 teams with a detailed analysis.
• Familiar with UTM/ETL (Extract, Transform, Load) operations.
• Working knowledge of:
  • UOC (Unified Operations Console)
  • OSSM
  • UOC GUI-based monitoring and dashboard interpretation.
• Experience with EDB (Event Database) handling and analysis.
• Basic understanding of SAP BO (Business Objects) for report generation and creating new dashboards as per the operations team requirements.

Additional Preferred Skills (Nice to Have):

• Scripting experience (Shell/Python) for automating routine tasks.
• Exposure to ITIL processes, including Incident, Problem, and Change Management.
• Understanding of SNMP, syslog, and other telemetry protocols.
• Experience with reporting tools and KPI/metrics dashboards.
• Strong communication and documentation skills.
• Ability to work independently and as part of a collaborative team.

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