Position Details: FM Engineer

Description:

Job Role Description:

  Fault Management L2 responsible for diagnosing and resolving IP network faults to ensure optimal performance and reliability, This role involves troubleshooting IP network faults and promptly responding to network incidents and Outages (NOC Support).

Job Key Tasks & Responsibilities:

Fault Detection and Diagnosis:

- Monitor network performance and identify faults using network management tools and systems.

- Diagnose and troubleshoot IP network issues to determine root causes and implement corrective actions.

Incident Management:

- Respond promptly to network incidents and outages, ensuring minimal disruption to services.

- Coordinate with internal teams and external vendors to resolve network issues efficiently.

Network Maintenance and Optimization:

- Perform routine maintenance and updates to network equipment and systems.

- Optimize network performance by implementing necessary changes and improvements.

Documentation and Reporting:

- Maintain accurate records of network faults, incidents, and resolutions.

- Generate regular reports on network performance and fault management activities.

Collaboration and Communication:

- Work closely with cross-functional teams to address network issues and improve overall network health.

- Communicate effectively with stakeholders to provide updates on network status and resolution progress.

Experience and Knowledge

           Experience Required        : 6+ years work experience in ISP/MSO environment
           Location                              : Chennai, Noida
           Product Experiences        : Cisco, Juniper, Nokia

- Fault Management L2 support for IP/Security domain (NOC support)

- Proficient knowledge of Cisco/Juniper/Nokia products.

- Proven experience in IP fault management, network troubleshooting, and incident response.

- Experience in all types of router software upgrades and procedures.

- In-depth knowledge of carrier-class data/voice network services (LAN/WAN, routing protocols, ISIS, BGP, MPLS, VPLS, ACI,)

- Perform network node administration and security audits on Cisco/Juniper switches/routers and  Juniper/CheckPoint firewalls, inclusive of routine preventive and corrective maintenance of the network nodes.

- Working knowledge of IOS XR, Cisco ASR 9010, Nexus 5k,9k, Juniper MX,PTX products.

- Excellent problem-solving and analytical skills.

- Strong communication and interpersonal skills.

- Ability to work effectively in a fast-paced and collaborative environment.

- ITIL process awareness.

- IP Certifications on Juniper and/or Cisco are required

- Work with leadership in identifying and mitigating risks and improving and implementing processes

- Provide 24 x 7  tier2 technical and operational supports to the IP core networks and handle any customer fault escalation

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