Position Details: Performance Management Engineer

Job Title

Performacne Management Engineer (Core-Performance) (National Network Operations Center)

Educational Qualification

-Bachelor of Engineering Degree in Electronics & Communication / Electronics (B.E./B. Tech)

Experience

4 to 8 Years of Experience in Telecom (at least 1 Year Exp. in NOC Operations of a Large Telecom Operator). Candidates should be willing to work in 24*7 shifts. 5G Knowledge will be added advantage.

Skills

- Experience in Core Performance i.e on LTE, IOT, 5G .

- Experience in Core KPI report preparation.

- Good knowledge on 4G /LTE , 5G Call flow in Packet Core Network like MME/SAEGW.

- Experience on vEPC/Clouds/Open stack platform.

- Experience in Wireshark Traces analysis.

- Knowledge of Unix & Linux

- CCNA or CCNP Certified (Preferred)

Responsibilities

Deliverables

• Preparation of Core KPI reports and analysis of LTE, CIOT.
• Daily Core KPI analysis i.e ASR/PSR/TAU/HO/PKT DROP/Throughput etc.
• Pre and Post analysis of Core activities like Pkg upgrades, daily CM activities of RAN/CORE .
• Core System report like Core capacity analysis, DP / NP Load analysis.
• Customer facing with Jio Performance Team.
• First level analysis and troubleshooting on EPC , vEPC Nodes.
• First level analysis and troubleshooting on cloud /openstack platforms will be added advantage.
• Follow up of fault with different work group inside the NOC & Field till closure of the fault.
• Monitor and track all the events to ensure that they receive proper attention in timely manner.
• Escalation of faults to TAC Core after carrying out the preliminary analysis as per the process.
• Notification of all the Core outages to the Shift Head / FM lead and different work groups as per the pre-defined fault management process.
• Daily health checks of the EPC system and takes corrective actions in case of any issues.
• Notification & Escalation of all the Service affecting faults / has potential to affect service faults as per the defined fault management process within the SLA.
• Doing first level (FM L1) impact analysis of all the Core faults and resolve the same within the SLA.