Position Details: Project Manager

Description:

JD for Project Manager.

• Project management Belt.

 • Service delivery management.

• Implementation.

• Vendor management.

• Responsible as single point of contact for any escalations across

• Ensure committed delivery on the network uptime front.

• Governs the program end to end for service assurance.

• Single point of contact for any incidents / escalations

• Managing/Supervising timely resolution of escalations/tickets via

 • Circle level Project Managers and VF NOC.

• Co-ordinates with customer/Local Head Office Manager for all customer related communication.

• Conduct periodic reviews and track Risk, Issues and dependencies.

• Monitors the SLA and KPI performance at overall program level. Responsible for all technical issues concerning the network.

• SLA Adherence for Circuits, to ensure uptime of 99.5% is met.

• Follow up on Aging cases & ensure closure in coordination with RPM.

 • Change Request TAT Adherence .

• 100% MACD request to be closed with in committed TAT

• Reducing customer end issue.

• Analysing & amp; SIP implementation for repeat Faults.

 • Change management

• SLA management

• Publishing of Daily Fault Tracker.

• Raising /checking feasibility report

• Should have hands on Excel & Advance excel, MS access, Pivot and Micros PowerPoint

• Preparing Dashboard

• Preparing business case

 • Order login in system

• Support customer account and customer interaction for any support needed etc

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