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Position Details: Training Support Specialist
| Location: | Karnataka and Punjab, karnataka and punjab |
| Openings: | 2 |
| Salary Range: |
Description:
Job Description: Circle: Training Support Specialist.
Position Summary
The Training and Support Specialist will be responsible for designing, delivering, and managing comprehensive training programs tailored to Samsung in-house staff, and SOLPAR Crew resources. This role ensures knowledge transfer for LTE/NR hardware installation, quality assurance, RF SCFT, CLOT and operational processes while providing first-level field support. The incumbent will collaborate with Circle leadership and NHQ teams to identify skills gaps, develop e-learning modules, and create training manuals, enabling a high-performance environment and seamless project execution.
Key Responsibilities
Training Delivery:
- Preparing, conducting and evaluating technical training programs as per the established training calendar for Samsung teams, in-house staff, and SOLPAR Crew Members.
- Deliver specialized training on:
- LTE hardware installation and RFE-1.
- Quality and ATP Processes.
- EMF, SCFT, and CLOT modules.
- eNodeB integration.
- Provide training to Circle Warehouse teams on the process.
Field Support and Quality Assurance:
4. Offer first-level support for alarm rectification to SOLPAR and Samsung field teams, along with On-the-Job Training (OJT).
5. Assist site quality audit teams in achieving and maintaining zero-punch-point sites.
Skills Assessment and Development:
7. Identify requisite skills and competencies for SOLPAR and in-house teams through proactive discussions.
8. Conduct sessions in coordination with NHQ on installation issues, alarms, and rectifications.
9. Develop e-learning modules to meet mandated project requirements.
Reporting and Performance Monitoring:
10. Prepare and submit daily, weekly, and monthly training/activity reports, including attendance and appraisals.
11. Generate and share quality reports, working to reduce gaps through OJT and training interventions.
Special Assignments and Cross-functional Support:
12. Execute special projects and assignments as required by NHQ or Circle teams.
13. Provide training to other circles in the absence of designated circle trainers.
Key Competencies and Skills
- Expertise in LTE/NR hardware installation, RFE-1, and quality processes.
- Strong understanding of EMF, SCFT, and CLOT frameworks.
- Proficient in developing training manuals and e-learning content.
- Exceptional interpersonal, communication, and facilitation skills.
- Analytical mindset with an aptitude for identifying and closing skill gaps.
- Ability to provide hands-on support in field operations and quality assurance.
Qualifications and Experience
- Bachelor's/ Diploma in Engineering, Telecommunications, or a related field.
- Min 2+ years of experience in the field of Telecom.
- Proven experience in delivering technical and operational training programs at least for last 06 months.
- Familiarity with telecommunications Installation, RF standards and site quality processes.
- Strong background in field support and troubleshooting.
This role demands a proactive individual who is committed to delivering high-quality training and support to achieve organizational objectives and maintain project excellence.
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